FAQs

Frequently Asked Questions

Let us save you a phone call! Below are answers to the most common questions we receive about our Certified Scrum training courses.

About Us

The Druckman Company proudly provides top-tier agile training for individuals and organizations across the globe. Register today and see why over 12,000 people on five continents have trusted The Druckman Company to provide them with the tools they need for successful agile transformation.

Angela Druckman is a Certified Scrum Trainer and Agile Coach. She serves as President of The Druckman Company and is the author of the best-selling book, 30 Days to Better Agile and the popular blog, The Agile Mindset. With over two decades in the business, Angela has introduced Scrum and agile practices to thousands of students worldwide.

You can learn more about Angela here.

30 Days to Better Agile is the best-selling guide by Certified Scrum Trainer and Agile Coach, Angela Druckman. In her book, Angela outlines the most common problems that individuals and organizations encounter when implementing agile practices like Scrum and provides real-world advice that you can begin using right away to move your agile transformation forward.

You can learn more about 30 Days to Better Agile here.

Virtual Training

We’re pleased to offer live virtual training courses that allow attendees to earn official Scrum certifications from the convenience of home. Check out our reviews from past attendees to learn more about the virtual training experience.

Our live instructor-led virtual sessions are conducted on Zoom for an interactive experience including group breakout sessions, instructor Q&A, and more. Attendees will receive an email before class containing the instructions on how to access and participate in the course on Zoom.

Due to the interactive nature of our live virtual courses, both audio and video participation are required (e.g., computer webcam with microphone). This also helps us validate active attendance for the full duration of class as required by the Scrum Alliance for certification.

In addition, attendees will need an internet connection and web browser to access and participate in the course on Zoom.

Scrum Training Basics

Scrum is an agile project management framework. Agile approaches to product development are conceptual frameworks for developing new products that seek to minimize risk and maximize value by working in time-boxed iterations and emphasizing working product as the primary measure of success.

Scrum uses an empirical (rather than predictive) approach to manage risk in a project. Scrum is ideally suited for projects with moderate-to-high risk that are likely to experience emerging requirements.

You can learn more about the basics of Scrum here.

Since its inception in the early 1990s, Scrum has expanded its application beyond software and risen in popularity to become the #1 agile project management framework in the world. Forbes named "Scrum Master" one of the top 25 highest-paid jobs in 2018, and the role continues to enjoy a significant salary advantage and high demand among agile employers.

In the agile job market, the best way to stand out from the crowd is to get certified. Scrum certifications such as the CSM and CSPO indicate a deeper understanding of and proficiency in agile project management practices, and can be especially helpful for individuals who are pursuing a career change and seeking work with an agile employer but lack on-the-job experience.

You can earn the CSM certification by first meeting the following requirements:

  1. Complete a Certified ScrumMaster training course taught by a Certified Scrum Trainer
  2. Pass the CSM exam

You can earn the CSPO certification by first meeting the following requirements:

  1. Complete a Certified Scrum Product Owner training course taught by a Certified Scrum Trainer (at this time, no exam is required for the CSPO certification)

We generally recommend that those with no prior Scrum certifications start with the Certified ScrumMaster course, which covers the foundations of Scrum and the ScrumMaster role. The CSM certification is considered the “starter kit” for Scrum and the industry standard among agile employers.

For those who have already taken the CSM course and would like to further their agile education, the Certified Scrum Product Owner training can be a great choice. The CSPO course builds upon the basic principles learned in the CSM through deeper exploration of the Product Owner role.

To learn more about which course is right for you, check out our blog article Which Course Should I Take: CSM or CSPO?

The Scrum Alliance is the largest agile project management certification organization in the world and oversees the official certification of ScrumMasters, Product Owners, coaches, trainers, and more.

You can learn more about the Scrum Alliance on their website.

Registration, Payment, & Cancellation

You can visit our course schedule for quick and easy registration online via credit card payment.

We also accept payment via check and direct deposit, and can accept a purchase order or provide an invoice if needed. Simply contact us and we’ll be happy to help.

We’re pleased to offer discounts for groups of 3+ attendees as well as students, military, unemployed, and more. Contact us us to learn more about our discount opportunities.

In the rare instance that a class must be cancelled due to low enrollment or other factors, enrollees will be notified immediately and may bump their registration to a future session or cancel their registration for a full refund.

If you’ve registered for a course and find you cannot attend, you are eligible for a full refund up to 10 business days prior to the course start date. After this date, no refunds are available.

Instead, enrollees may choose from the following options:

  • - Transfer registration to another person
  • - Roll registration to a future class on a space-available basis (fees may apply)

Please contact us request a cancellation, substitute a registration, or roll into another class.

Private training can be a great choice for companies interested in an affordable and convenient way to train their employees. Contact us to learn more about our private training offerings.

Course Details

There are no prerequisites required to take our Certified Scrum courses. Our courses are designed to accommodate a wide range of backgrounds and experience levels, and the curriculum will cover everything you need to know to complete the certification process and succeed as a Certified ScrumMaster or Certified Scrum Product Owner.

If you’re interested in preparing for a course, check out our optional recommended reading list below:

Our courses run from 9AM to 5PM over two consecutive days. Breaks include a 45 – 60 minute lunch break along with several 10 – 15 minute breaks throughout the day.

Exam & Certification

Attendees must be present for the entire course to be considered eligible for certification as per Scrum Alliance guidelines. For this reason, you may not qualify for certification if you miss part of class.

If you’ve registered for a course and will be unable to attend the entire session, please let us know.

Our instructors have compiled the following list of resources to help attendees prepare for the Certified ScrumMaster exam:

  • - Course Materials
    • - Our attendees receive a digital copy of the CSM course materials prior to class. We recommend focusing on the following key topics when studying for the exam:
      • Scrum roles, meetings, and artifacts
      • The differences between predictive and empirical project management
      • Release planning
  • - CSM Practice Exam
    • - Our exclusive practice exam was designed by our expert instructors to help you pass the CSM exam with ease. Attendees receive access to the online practice exam via email after completing the training.
  • - 30 Days to Better Agile by Angela Druckman
    • - Many attendees find it useful to refer to 30 Days to Better Agile by Angela Druckman as a study guide when preparing for the CSM exam. In class, you’ll learn which sections of the book are most helpful to review when studying for the exam. Contact us to order your discounted copy today.
  • - Additional Resources

We’re proud to share that these resources and recommendations have helped our CSM attendees to achieve an overall pass rate of +98% on the CSM exam.

After you’ve completed one of our Certified ScrumMaster courses, you’ll be contacted by the Scrum Alliance via email regarding next steps on how to take the CSM exam online and finish the certification process.

The CSM exam consists of 50 multiple choice questions and a 1-hour time limit. To pass the online exam, you must correctly answer at least 37 out of the 50 total questions. You can view your final score immediately upon passing the exam.

Our CSM attendees receive two exam attempts at no cost. After this, each additional attempt is $25.

Your Scrum certification is valid for two years, after which you will be contacted by the Scrum Alliance with the option to renew your certification.

You can learn more about the certification renewal process here.

Our attendees earn 16 PDUs for completing one of our training courses. Check out PMI’s Tips for Reporting Your PDUs to learn more about how to claim PDUs online.

Still have questions? Contact us and we’ll be happy to help!