Frequently Asked Questions

Here are some questions that often come up regarding Scrum classes and certification.

Scrum Courses

Scrum is an agile project management framework. The agile approaches to product development are conceptual frameworks for developing new products that seek to minimize risk and maximize value by working in time-boxed iterations and emphasizing working product as the primary measure of success. It uses an empirical approach—rather than predictive—to manage risk in a project. Scrum is ideally suited for projects with moderate- to high-risk that are likely to experience emerging requirements.Learn more.

Registering online is quick and easy—you can register for one of Angela’s courses here

It’s understood that people come to the Certified ScrumMaster course from a variety of backgrounds. For that reason, no special preparation is necessary. If you would like to familiarize yourself with Scrum before class, we recommend you read pages 1-33 in Angela’s book, 30 Days to Better Agile, which is available on amazon.com

Cancellations are difficult for everyone. If The Druckman Company must cancel a class due to low enrollment or other factors, enrollees will be given a full refund and can register in a future event if they wish.

If you’ve registered for an event and find you cannot attend, you are eligible for a full refund up to 10 business days before the class start date. Simply let us know, in writing, that you cannot attend class and would like a refund.

After this date, no refunds are available. However, you are welcome to send a friend or colleague to take your spot in class. You may also, for a $200 fee, roll your registration to a future class on a space-available basis (please note this offer is available ONLY for courses sponsored by The Druckman Company and not partner-sponsored classes.) To request a cancellation, roll into another class, or substitute a registration, please contact training@angeladruckman.com.

Because this is a certification course, you must be in class all day both days in order to be submitted for certification. If you must miss part of class, you are still welcome to attend but you will not be submitted for certification.

Typical class schedule is from 9am – 5pm both days.

The CSM Exam

To take the CSM exam, you must first attend a Certified ScrumMaster Training course. You can find out when Angela will be teaching near you here.

The cost to take the exam is included in the fee you pay for the course.

Every attendee in Angela’s class will receive a copy of the course materials to use as a study guide. When studying for the exam, students should focus most on the following topics:

  • The Scrum Roles
  • The Scrum Meetings
  • The Scrum Artifacts
  • The differences between predictive and empirical project management
  • Release planning

Students should also have basic familiarity with the following documents, which can both be found online:

  • “The New, New Product Development Game”
  • The Agile Manifesto

Many students find it useful to study Angela’s book, 30 Days to Better Agile, in preparation for the exam. Students may order the book on Amazon.com

Students may also purchase a signed copy during class.

If you’re using the book to study, we recommend focusing most closely on pages 1-33. In particular, the section about empirical vs. predictive project management (beginning on page 9) is covered in much more depth in the book than it is in the course materials. Angela’s students have a 97%+ pass rate on the CSM exam. To improve your chances of success, we recommend reviewing the study materials before you take the exam, allowing yourself plenty of time and a quiet environment to focus, and don’t wait too long after class to take the exam. If you follow this advice, you’ll certainly pass the exam with ease!

You may take the exam within 90 days of completing the CSM course. However, it’s best not to wait this long! We recommend taking the exam while the material is fresh in your mind, in order to give you the best chance of passing with ease.

The CSM exam contains 50 multiple choice questions, and you must answer at least 37 questions correctly to pass. The exam has a 1-hour time limit.

To pass the exam, you must correctly answer at least 37 questions. Immediately after completing the exam, you’ll be notified as to whether or not you passed. If you don’t pass on the first try, don’t worry! You’ll receive a second attempt at no additional cost. After this, additional attempts are $25 each.

Scrum Certification

The Scrum Alliance is a not-for-profit organization that oversees the certifications of ScrumMasters, Product Owners, Scrum coaches, and trainers. They offer a wealth of information and useful events to help you use Scrum effectively. You can learn more about the Scrum Alliance on their website: http://www.scrumalliance.org.

Certified ScrumMaster

The Certified ScrumMaster course offers training in the fundamentals essential for Scrum team members or a professional ScrumMaster.

Certified Scrum Product Owner

The Certified Scrum Product Owner course exposes students to the basics of Scrum from the product owner’s perspective. Receive training in the art of managing a product backlog and working with a Scrum team.

Certified Scrum Developer

The Certified Scrum Developer program trains team members in advanced agile engineering practices and other agility skills, along with the Scrum fundamentals developers need to create working software.

Certified Scrum Professional

The ultimate goal of all Scrum practitioners, the Certified Scrum Professional credential conveys demonstrated experience, documented training, and proven knowledge in the art of Scrum.

Certified Scrum Coach

Certified Scrum Coaches are Certified Scrum Professionals who have a talent for guiding others to attain their unique goals.

Certified Scrum Trainer

Certified Scrum Trainers are Certified Scrum Professionals who are uniquely qualified to teach you the skills you need to succeed with Scrum.

If you are unsure which course to take, the Certified ScrumMaster course is the best place to start. It is the most basic Scrum course and provides a thorough grounding in the principles of agile project management, the Scrum basics, writing user stories, estimation, and release planning.

Once you pass the exam, you are certified for two years. After this point, you can renew your certification for a nominal fee or pursue the advanced Scrum certification, the Certified Scrum Professional.

For advanced practitioners of Scrum, becoming a Certified Scrum Professional is a great way to boost your credibility and career opportunities. To become a CSP, you must:

  • Be a current holder of an active CSM, CSPO, or CSD credential.
  • Have a minimum of 36 months of successful agile/Scrum work experience gained within the past 5 years implementing Scrum inside organizations as team member, Product Owner, or ScrumMaster
  • Gather and submit 70 Scrum Education Units (SEUs) from the past three years. Note that SEUs earned from your CSM (up to 16 SEUs), CSD (up to 24 SEUs), and/or CSPO (up to 16 SEUs) certifications can put you well on your way.

People interested in pursuing an agile coaching career are strongly encouraged to pursue a CSP certification.